Shipping policy

Shipping & Delivery

Thank you for shopping with GenGenHostkit co. We will do our best to process and dispatch your order as quickly as possible.

Processing Time

Processing/production time depends on the product type and whether your order is customized.
For customized orders, the timeline may vary based on the customization details (e.g., logo/embroidery/printing/wash label/packaging), the style/type, and the quantity.
For ready-stock items, orders are processed and dispatched sooner.

Shipping Methods

We ship orders mainly via DHL, UPS, and FedEx, and we also offer air freight or sea freight when applicable.
The shipping method (air/sea/express) is selected based on your order requirements and customer preference.

Shipping Cost

Shipping fees are calculated based on your order details and/or destination region, and will be shown at checkout.

Estimated Delivery Time

Estimated delivery time is provided at checkout. Delivery timelines may vary due to customs clearance, carrier schedules, weather conditions, and other factors beyond our control.

Customs & Duties

For international shipments, customs duties, taxes, and import fees (if any) are the customer’s responsibility and are assessed according to local regulations.