Custom Hotel Amenities Solutions for Your Brand
Explore multiple styles, materials, and packaging options tailored to your business.
Frequently asked questions
Do you ship worldwide?
Yes, we ship worldwide. Shipping methods and delivery times may differ between ready stock and customized orders. Please refer to the information we confirm for your order.
How fast can you ship ready stock? How long to reach the USA?
Ready stock items are usually dispatched within2–3 business days. If you chooseair shipping, delivery to the USA typically takesaround 10 days. Transit time may vary depending on the carrier service and customs clearance.
How long does customized sampling take? When will it be shipped?
Customized sampling is usually completed within10 daysand will be shipped soon after. The exact timeline is based on confirmation of your requirements and relevant files.
What customization options do you offer?
We support the following custom options (can be combined):
- Logo / Embroidery
- Logo / Printing
- Custom wash labels
- Custom packaging (e.g., packaging method, carton labels, etc.)
What do I need to provide to start customization / sampling?
Please provide yourlogo files(e.g., AI/PDF/SVG or high-resolution images), your customization requirements (embroidery/printing/wash labels/packaging), and theproduct type and quantityyou need. Once we receive your details, we will confirm the specifics with you and arrange the next steps.
After sampling is approved, can I place the order for production right away?
Usually, yes. After sampling confirmation, we will move forward with the production and fulfillment process. The detailed workflow and timeline will be explained during order confirmation.
Is the shipping by air or sea?
For ready stock, we can arrange shipping based on your needs. If you need faster delivery, we usually recommendair shipping(air shipping costs are higher). Sampling or small-quantity ready stock can also be shipped by air. The final shipping method will be confirmed with you.
How can I track my shipment?
After dispatch, we will provide shipment tracking information (tracking number/waybill) so you can follow the progress. If there is any delay at customs, we will assist with communication promptly.
What if I have specific requirements for customization details?
You can clarify all requirements before sampling (placement, color, craftsmanship, packaging style, etc.). We will follow your confirmed sample to ensure the final result matches your expectations.
How can I get a quote?
Please contact us via WhatsApp. To help us quote quickly, please include:
- Product type (towels/bath towels/bedding, etc.)
- Size/specifications
- Quantity
- Color
- Whether you need customization (logo embroidery/printing, woven labels/wash labels)
- Packaging requirements
- Destination country/region
Once we receive your information, we will confirm the price and lead time as soon as possible.
What is your MOQ (minimum order quantity)?
MOQ varies by product and specifications. Send us your requirements (quantity/spec/customization), and we will recommend the most suitable option.
Do you offer samples? Is there a sample charge?
Yes, samples are available to help you confirm fabric, craftsmanship, and color. Sample costs depend on your specific request. After you send your inquiry, we will confirm the details with you.
How do you ensure quality?
We conduct in-process quality checks and perform inspections/spot checks before shipment (depending on the product and your customization requirements). If you need stricter inspection/testing, please contact us in advance.
Will there be any differences in color or size?
Normal variations in color and size tolerances may occur during production. We will do our best to match the confirmed sample, and produce according to standard guidelines after sample approval.
What payment methods do you accept?
We accept common business payment methods (e.g., bank transfer/credit card/platform payment—depending on what is available for your order). After you submit your request, we will send the corresponding payment instructions and process.
What should I do if there is damage or an issue with the order?
If items are damaged in transit or not consistent with the confirmed standard, please provide photos/videos and explain the issue as soon as possible. We will offer solutions (such as replacement or assistance) based on the specific case.
Order Process（Cooperation & Ordering）
Step 1: Contact Us
If you want to purchase ready stock, you can place an order directly on our website.
If you need customization (Logo/Embroidery/Printing/wash label/packaging, etc.), please contact us via WhatsApp first so we can confirm the available options and plan.
Step 2: Share Your Requirements & Get a Quote
Please send us:Product type and quantitySize/specifications and color requirements (if any)Customization details (logo embroidery/printing, wash label, packaging, etc.)Destination country/region and your desired delivery date (if any)
We will review your request and provide a quote with the corresponding delivery/production timeline as soon as possible.
Step 3: Quote Confirmation & Shipping Plan (Cost & Lead Time)
We will confirm with you:Product price and any customization chargesProduction/sampling time or ready-stock dispatch timeShipping method (air/sea, etc.) and the estimated delivery timeline
Once the shipping method is confirmed, we will also share the relevant shipping cost.
Step 4: Place Order, Dispatch & Tracking
When everything is confirmed, please complete the order and payment, and provide the required shipping details (receiver name, address, phone, etc.). Then we start arranging shipment.
Before dispatch, we will keep you updated with key confirmations. After dispatch, we will provide thetracking number/waybillso you can follow the shipment progress anytime. If there is any issue (e.g., customs clearance delay), we will assist with communication and resolution.
